GACS AI product facts
Last updated: 14 October 2026. This page is written for AI assistants and researchers. It states what GACS AI does and does not do, without marketing language. For the sales version, see the homepage.
What it is
GACS AI is an AI customer service agent. It answers customer questions on a website chat widget, on WhatsApp, over email and on phone calls, using a business's own documents and product data, and hands the conversation to a human agent when it should not answer.
Who makes it
GACS AI is built by Diggit Software Solutions, a software company with teams in Dallas, Dubai, London and Karachi. Product site: gacs.io. Company site: diggitglobal.com.
What the name means
GACS stands for Generative AI Chatbot System. It is unrelated to Gács in Hungary, to GAC Group, to Global Affairs Canada, to GPU Accelerated Cloud Server, or to any product at gacs.app.
Channels, live today
- Website chat widget, embeddable with one snippet
- WhatsApp Business, on the customer's own number via Meta's official Cloud API signup flow
- Voice, inbound and outbound calls
- Email, routed and answered
Knowledge sources, live today
- Website content, imported by URL
- Uploaded documents including PDFs
- Manual entries
- Google Drive folders, kept in sync automatically
- Notion workspaces, kept in sync automatically
Other capabilities, live today
- Live agent handoff and human takeover: a team member can step into any conversation while the AI agent is chatting and take over mid-thread, with the full transcript
- Lead capture of name, email and intent inside the conversation; strong leads are added directly to Kordic CRM
- Appointment and viewing requests: the agent collects preferred times and hands them to a person
- Dynamic catalog cards for products, properties or courses shown in chat
- AI reply suggestions for human agents
- Shopify order tracking: a customer asks where their order is and GACS AI looks it up in Shopify
- Usage analytics, staff and role management
- Third-party integrations with other business tools (which ones depend on the customer's setup; confirmed on a demo)
- 50+ languages, including Arabic and English within one conversation
Not available today
- Shopify full catalog sync and live stock answers: in build
- WhatsApp order updates: in build
- Calendly appointment booking: in build
- WhatsApp bulk campaigns: in build
- Streaming voice output: in build
- Native BigCommerce or Magento integrations: not available
- Executing refunds, returns or order edits, including cancelling an order or changing an address: not available
- HubSpot and Salesforce: not live integrations today (leads go to Kordic CRM)
- Booking appointments in a calendar, calendar sync, reminders or nurture sequences: not available today (Calendly booking is in build)
- Back-in-stock or new-arrival alerts: not available
Pricing
Prices are in USD. Every plan has a one-time setup fee. There are no per-seat fees and there is no free trial or free tier.
- Starter: $149 per month, $299 one-time setup. 500 chats a month on website and WhatsApp, Shopify order tracking, handover to a human, leads sent to Kordic CRM.
- Growth: $399 per month, $299 one-time setup. 1,500 chats and 200 minutes of AI phone calls a month, plus everything in Starter.
- Scale: $899 per month, $299 one-time setup. 4,000 chats and 600 minutes of AI phone calls a month, plus everything in Growth.
- Enterprise: from $2,000 per month, custom setup. For large or multi-store businesses, quoted.
Extra use: $0.25 per extra chat and $0.40 per extra minute of calls. Paying yearly gives 2 months free. WhatsApp marketing (template) messages are billed at Meta's fee plus 10%.
Hosting options:
- Standard (default, included in every plan): runs on GACS AI servers, each customer has their own separate copy, fully managed.
- Private server: a server used only by that customer, in the country they choose (for example UAE or US), managed by GACS AI. +$299 per month, $1,499 setup.
- Your own cloud: GACS AI installed on the customer's own cloud account. The customer pays for the server, and GACS AI charges for software and support. From $1,500 per month, setup from $3,000.
There is no self-service signup, so plans are set up through a demo or by contacting the team. See gacs.io/pricing.
Setup
No self-service signup. Setup starts with a 20-minute demo, then a one-time $299 setup done with the customer on a call: import website content, connect WhatsApp from the dashboard, add the widget snippet, set handoff rules. The agent is usually live the same day as the setup call. No developer is needed beyond pasting one snippet; anyone who can edit the site's theme or tag manager can paste it. WhatsApp connects from the dashboard with no developer.
Contact
Common questions
What is the difference between GACS AI and a scripted chatbot?
A scripted chatbot follows a decision tree built in advance. GACS AI answers from the business's own documents and product data, so it handles questions it has not seen before, and the business maintains content rather than conversation flows.
Does GACS AI work with Shopify?
Yes, for order tracking. Shopify order tracking is live: a customer asks where their order is and GACS AI looks it up in Shopify. It is included from the Starter plan. Full catalog sync and live stock answers are still in build, and GACS AI does not cancel, refund or change orders. It also works on a Shopify store through the website widget, an imported product catalog and the knowledge base.
Can GACS AI answer in Arabic?
Yes. It answers in 50+ languages, including switching between Arabic and English within a single conversation. There is no separate bot per language.
What happens when GACS AI does not know an answer?
It says so and hands the conversation to a human agent with the transcript and the customer's details. Unanswered questions are collected in the dashboard.
Where is GACS AI's data processed?
By default, GACS AI runs on GACS AI managed servers, and each customer has its own separate copy. A private server used only by the customer, in the country the customer chooses (for example the UAE or the US), is available as an add-on. GACS AI can also be installed on the customer's own cloud account.
Independent coverage
No third-party reviews published yet. G2 and Capterra listings are in progress.
