A guest in a different time zone has a question about your property at 2am your time. Does the rate include breakfast, does the room sleep three, can they arrive late. Nobody is at the desk to answer.
GACS AI answers those questions from your own published material, on your website, on WhatsApp, over email and on the phone, in more than 50 languages. What it does not do is touch a reservation. That limit is set out below.
Travel enquiries do not follow your business hours, because the person asking is not in your time zone. They are also often not writing in your language by choice. An enquiry in Arabic or French gets an answer in the same language.
Zendesk CX Trends found that 62% of CX leaders say they are behind on the instant experiences customers now expect. For a property that is an enquiry sitting unread until morning and the guest booking elsewhere overnight.
The agent answers from your published rates and room information, then captures the enquiry. It does not hold or confirm anything.
The most repeated enquiry at most properties.
Where to eat, how far the beach is, how to get in from the airport.
Answers come from sources you control. You import your website by URL, upload PDFs such as rate and fact sheets, write manual entries for what the front desk knows and nobody published, and connect a Google Drive folder or Notion workspace that stays in sync. Room types can be shown as dynamic catalog cards, so a guest comparing two rooms sees them side by side.
Most international guests already use WhatsApp, and they will use it for a property too if you let them. GACS AI runs on your own business number through Meta's official Cloud API signup flow, so you keep the number and no developer is involved.
Before arrival that covers directions, airport transfers, check in times and luggage storage. During the stay it covers pool and restaurant hours, late check out requests and how to reach housekeeping.
More detail is on WhatsApp AI chatbot and Arabic AI chatbot.
Handoff carries the full transcript, so your duty manager reads what happened instead of asking the guest to repeat it. The agent captures name, email and the reason for contact on the way through.
GACS AI does not connect to a property management system or a booking engine. It cannot read live availability, hold a room, take a deposit or create a reservation. Calendly booking is in build and is not a reservation system either.
What it does is answer booking questions and capture the enquiry with the dates attached, so your reservations team picks up a qualified request rather than a blank email. If you need the agent to write into your PMS, GACS AI is not the product for that today.
No. It answers booking questions and captures the enquiry with dates and contact details. Your team confirms the reservation.
No. There is no property management system or booking engine connection today.
More than 50, including Arabic and English inside the same conversation.
Bring the ten enquiries your front desk handles most, and we will show you which ones the agent answers and which ones it passes to you.
