Admissions teams answer the same questions thousands of times a cycle. Entry requirements. Deadlines. Tuition and funding. What a program actually covers. The questions arrive at every hour, from every time zone, in every language your applicant pool speaks.
GACS AI answers them from your own published material. It runs on your website, on WhatsApp, over email and on the phone. When a question is about one named applicant or one student record, it stops and hands the conversation to a person.
Most of what applicants ask is already published. It sits in a prospectus PDF, a fees page, a program catalog and a deadlines table. The information exists. What does not exist is a person available at 11pm on a Sunday in a different country to point at the right paragraph.
So applicants email instead, and wait. Or they ask on WhatsApp and wait. Or they give up and apply somewhere that answered. Zendesk CX Trends found that 62% of CX leaders say they are behind on the instant experiences customers now expect, and admissions is one of the places that gap costs real enrollments.
The first thing almost every applicant asks, and the one where a wrong answer causes the most damage.
Second most asked, and the question that decides whether an applicant continues.
Module content, length, mode of study, what it leads to.
Answers come from material you control. You import your website by URL, upload prospectus and fee PDFs, add manual entries for the things the office knows and nobody wrote down, and connect a Google Drive folder or a Notion workspace that stays in sync as your team edits it. When the fees page changes, the answer changes.
Course catalogs are lists, and lists are hard to read in a chat window. GACS AI uses dynamic catalog cards, so when an applicant asks what you offer in engineering, the agent shows program cards with the fields you choose rather than a wall of text. The applicant taps through to the program page.
This is the same mechanism that shows products on a retail site or listings on a property site, pointed at your catalog instead.
Applicants researching from abroad often do not want to write in English, even when they can. GACS AI handles more than 50 languages, and it can hold Arabic and English inside the same conversation without the applicant switching modes. Someone can ask in Arabic, get an answer in Arabic, and paste an English requirement from your prospectus into the next message.
For Gulf recruitment specifically, see Arabic AI chatbot. For recruiters working mostly over WhatsApp, see WhatsApp AI chatbot.
Time zones work the same way. An agent answering at 3am local is answering at a reasonable hour for the applicant, which is the only hour that matters to them.
The rule is simple. Published information, the agent answers. Anything about one individual, a person answers.
Handoff carries the full transcript, so your officer sees what was asked instead of starting cold. The agent captures name, email and the reason for the enquiry, so a follow up has context.
No. It has no access to your application system. It takes their details and passes the question to admissions with the transcript attached.
From your own sources. Website pages you import, PDFs you upload, manual entries you write, and Google Drive or Notion folders that stay in sync.
Yes. More than 50 languages, including Arabic and English mixed in one conversation.
Not today. It answers from documents and captures leads. It does not write back to a student records system or read individual records.
Send us the twenty questions your admissions inbox gets most, and we will show you how the agent answers each one and which ones it refuses.
