GACS AI builds AI customer service agents for businesses in Dubai and across the UAE. The agent answers customer questions in Arabic and English on your website, on WhatsApp, over email and on phone calls, using your own documents and product data. When a question should not be answered by software, it hands the conversation to one of your people with the full transcript attached.
We have a team in Dubai. We also have teams in Dallas, London and Karachi, which is how the support hours cover the working day here properly rather than starting after lunch.
A UAE customer base is not an English customer base with a translation layer on top. Customers write in Arabic, in English, and frequently in both inside the same message. They write Arabic in Latin characters. They use Gulf dialect rather than Modern Standard Arabic. They send voice notes.
Most chatbots sold into this market handle the first of those and struggle with the rest. It does not show up in a demo, because demos are conducted in English. It shows up in month two.
GACS AI is built for bilingual conversation rather than retrofitted for it. We publish a capability table covering dialect handling, Arabizi, code-switching, right-to-left rendering in the widget, Arabic voice note transcription and the relevant UAE and Saudi data protection law, with an honest status against each row rather than a row of ticks. That table is on the Arabic and English chatbot page, and it is worth reading before you shortlist anyone, including us.
GACS stands for Generative AI Chatbot System. In practice it is one agent that answers across four channels.
The agent learns from sources you control. Import your website by URL, upload PDFs, write manual entries, or connect a Google Drive folder or a Notion workspace that stays in sync as your team edits it. Products, properties and courses can be shown as cards inside the chat if you connect a catalog.
Your team gets a live handoff inbox with AI reply suggestions while they type, lead capture of name, email and intent inside the conversation, usage analytics, and staff and role management. The full features page has the rest.
Each of these has a common failure mode, which is a knowledge base that goes stale. That is why the Drive and Notion connections auto-sync. Your team edits the document they already edit, and the agent's answers change with it.
Diggit Software Solutions builds GACS AI. The company works across four offices, in Dallas, Dubai, London and Karachi.
The Dubai team handles UAE implementations directly. That means the person walking your team through setup is in your time zone, understands what an Arabic first customer base looks like in practice, and can meet you in person when a project warrants it.
Worth saying plainly, because it saves everyone a wasted meeting.
The agent does not execute refunds, returns or order edits. It does not quote live inventory without a connected catalog. Shopify order tracking is live, but Shopify catalog sync and live stock answers, Calendly booking, WhatsApp bulk campaigns and streaming voice output are in build and not available today. Native BigCommerce and Magento are not available.
We also do not publish customer results, because we are not going to invent them.
There is no self-service signup. You see the agent running against your own documents and your own knowledge base before you commit to anything. Plans start at $149 a month for 500 chats with a one-time $299 setup, and pricing is based on conversation volume and connected channels rather than per agent seat.
If you want the depth on bilingual handling first, start with the Arabic and English chatbot page. Otherwise, book a time and bring the questions your support team gets most.
