Your Data, Your Control
At GACS (“we”, “our”, or “us”), we respect your right to control your personal data. This Data Deletion Policy explains what information we collect, how you can request the deletion of your data from our website [https://www.gacs.io] and associated chatbot software, admin portals, APIs, and related services (collectively, the “Services”), and what happens once a deletion request is submitted.
Data deletion is the process of permanently removing your personal information and Customer Content from GACS' active systems upon your request. We believe transparency and control over your own data are fundamental, whether you are a registered user, an admin portal user, a business customer, or simply someone who has interacted with our chatbot.
This policy applies to anyone who has provided personal data to GACS through our website, chatbot, admin portals, APIs, or related Services, and outlines what data we hold, who can request deletion, how to submit a request, and what to expect once a request is processed.
In the course of providing our Services, GACS may collect and store the following types of data:
Account information (name, email address, phone number, company details)
Chat and conversation logs processed by the chatbot
Customer Content uploaded or input into the platform, including training material and documents
Usage data and analytics related to your interaction with our Services
Device and technical information such as IP address, browser type, and session identifiers
Billing and payment information, where applicable, for paid subscriptions
You may request deletion of your data if you are:
A registered user or admin of a GACS account
An authorized representative of a business that uses GACS Services
An end-user who has interacted with a chatbot powered by GACS and wishes to have your conversation data removed
If you are an end-user of a chatbot deployed by one of our business customers, we recommend also contacting that business directly, as they act as the data controller for their own chatbot deployment.
You may request the deletion of your personal data and account information at any time by:
Sending an email to gacs@diggitglobal.com with the subject line “Data Deletion Request”
Including your registered email address, account name, or other account details so we can locate and verify your data
Contacting us through our Contact Us page
Using the account deletion option within your GACS admin portal, if available
Please clearly specify what you would like deleted — for example, your entire account, specific chat logs, or particular uploaded content.
To protect your privacy and security, we may ask you to verify your identity before processing a deletion request. This may include confirming your registered email address, account details, or other information that allows us to reasonably confirm you are the data owner or an authorized requester. This step helps prevent unauthorized or malicious deletion of your data by third parties.
Once your identity is verified, GACS will:
Permanently delete your account information and associated Customer Content from our active systems
Remove chat and conversation logs linked to your account
Revoke API keys, access tokens, and integrations tied to the deleted account
Process your request and confirm completion within 30 days of verification
Some information may be retained where required to comply with legal, tax, or regulatory obligations, to prevent fraud, or to resolve disputes and enforce our agreements. Where retention is required, we will limit the data kept to what is strictly necessary and inform you accordingly.
Please note that deleted data may persist in encrypted backups for a limited period before being permanently purged as part of our routine backup cycle. This data is not accessible for regular use during this period and is automatically deleted once the backup retention window expires.
If your data has been shared with third-party service providers (such as cloud hosting, analytics, or communication tools) as part of delivering our Services, we will notify these providers of your deletion request and instruct them to delete the relevant data where applicable and legally required.
Deleting your data is irreversible. Once processed, you will lose access to your account, chatbot configurations, conversation history, and any Customer Content associated with your account. If you are an active subscriber, please ensure any ongoing subscription is cancelled separately, as data deletion does not automatically cancel billing.
We may update this Data Deletion Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and your continued use of our Services after such changes constitutes acceptance of the updated policy.
If you have any questions about this Data Deletion Policy or wish to submit a request, please contact:
GACS Team
Email: gacs@diggitglobal.com
Website: https://www.gacs.io
